Terms of Services

Welcome to Wild Lavender Laundry! As a locally owned and operated laundry pickup and delivery service, we are committed to caring for your garments and linens with the utmost respect and attention. By using our services, you agree to the following terms and conditions.

1. Service Overview

Wild Lavender Laundry offers wash, dry, and fold services with optional organic linen mist add-ons. Pickup and delivery are available for residents within St. Petersburg and surrounding areas. Services are provided by the owner/operator and completed by hand with thoughtful care.

2. Booking & Payment

  • A $15 non-refundable deposit is required at the time of booking to reserve your pickup. This will be applied toward your total service fee.

  • Full payment is due upon delivery.

  • Accepted payment methods include credit/debit cards via our website, Venmo, and cash (with prior arrangement).

  • Prices are subject to change with notice.

3. Cancellations & Rescheduling

  • You may reschedule or cancel your pickup up to 12 hours before your scheduled time without penalty.

  • Cancellations made less than 12 hours before pickup time will forfeit the $15 deposit.

  • No-shows will be considered last-minute cancellations.

4. Turnaround Time

  • Standard turnaround time is 24–48 hours from pickup to delivery.

  • Rush or next-day service is available upon request and may incur an additional fee.

5. Garment Care & Damage

  • We handle every item with great care; however, Wild Lavender Laundry is not liable for pre-existing damage, shrinkage, color bleeding, or items left in pockets.

  • Please notify us in advance of any delicate fabrics, special instructions, or items needing hand-washing.

  • While every effort is made to ensure proper treatment, we cannot guarantee against damage caused by normal washing and drying processes.

6. Lost Items

  • We make every effort to keep your laundry safe and together. Please double-check your bags before pickup for valuables.

  • Wild Lavender Laundry is not responsible for items lost in transit or for garments missing due to improper sorting prior to pickup.

  • If we discover an item left in your laundry (money, jewelry, etc.), we will return it promptly upon delivery.

7. Allergies & Sensitivities

  • We offer fragrance-free, hypoallergenic, and baby-safe detergent options.

  • Organic linen mist is optional and will only be used upon request.

  • Please note any allergies or sensitivities at the time of booking.

8. Service Refusal

Wild Lavender Laundry reserves the right to refuse service to anyone for any reason, including but not limited to unsafe pickup/delivery conditions, inappropriate behavior, or repeated cancellations.

9. Privacy

We respect your privacy and will never share your personal information or laundry details. Your data is used only for scheduling and communication regarding your services.

10. Contact

Questions? Special requests? I’m here to help.
Please reach out via our website or email: wildlavenderlaundry@gmail.com